Welcome to Core Eight, a software-as-a-service cloud-based solution that assists finance and revenue teams to make informed decisions (the“Service”). The Service is available for use through our web application. The Service was developed and is operated by Core Eight Ltd. (“Company” or “we”, “us”, “our”).
We are committed to complying with applicable data protection laws. This Privacy Policy (“Policy”) explains how we collect and use your information when you use the Service.
This Policy may be amended from time to time. We will post any change to this Policy on our Service at a reasonable time in advance of the effective date of the change, and we will also make efforts to proactively notify you of the changes by email.
If you have any questions, comments or concerns regarding this Policy or our processing of your personal information, please contact through our online chat by email atprivacy@core8.co.
| Scenario | Purposes | Categories of Information Processed |
|---|---|---|
| Registering to our Service | Providing you with the functionality of the Service, contacting you regarding administrative issues related to the Services or this Policy, providing you with support and maintenance, and providing you with notifications through SMS or Slack (if you choose to provide us with the relevant information). | You must register in order to use the Service. When you register, we will collect your email address and location (country only). You may also choose to provide your mobile phone number and Slack username, in order to receive notifications and updates related to your use of the Service from us. These are business notifications and not marketing messages (e.g., notifications about delays in payment from a certain client). |
| Integrating your organizational systems into the Service and/or uploading business data to the Service | Providing you with the functionality of the Service. | We collect any information, personal and non-personal, you provide to us by integrating your business's systems into the Service or by manually uploading it or entering it into the Service. We also collect information regarding your activity on the Service, including reports and graphs you created. This may include personal information of third parties, such as the business's employees. Please use discretion when sharing it with us. YOU ARE SOLELY LIABLE FOR PROTECTING THIRD PARTIES’ AND YOUR OWN PRIVACY, AND FOR OBTAINING THE PRIOR CONSENT OF INDIVIDUALS’ WHOSE PERSONAL INFORMATION IS PROVIDED TO US. |
| Contacting us with an inquiry through our online chat | Responding to your inquiry, our business development | Email address, the subject and content of your inquiry. |
| Providing us with reports on technical issues | Responding to your report and handling the technical issue reported, our business development | When you report a technical issue through the Service, we automatically extract a system log indicating the issue. We will also collect any information you choose to provide us as part of your description of the issue (in free text form). Please use discretion when deciding which information to share with us. |
| Collecting analytics about your use of the Service | Operating the Service; improving and enhancing the Service | When you use the Service, we collect information about your interactions with the Service, including the pages you viewed and the actions you took while using the Service. The analytics do not directly identify you and we use them to learn about the general usage of our Service (e.g., how many users clicked a certain page). |
| Using necessary cookies on the Service | Operating the Service | When you use the Service, we also collect information through cookies. Cookies are small text files that websites send to a visitor’s device to uniquely identify the visitor’s browser or to store information or settings in the browser. We only use cookies that are strictly necessary for the functioning of the Service. The Service cannot operate properly without these cookies. You can set your browser to block or alert you about these cookies, but some parts of the Service may not function properly. |
You do not have a legal obligation to provide us with any of the above personal information; however, if you choose to not share this information with us, we may not be able to provide you with the Service and its features, respond to your inquiries or handle your reports.
We collect the personal information from several sources:
We will not share your information with third parties, except in the events listed below or when you provide us with your explicit and informed consent.
| Scenario | Purposes | Third Parties Involved |
|---|---|---|
| We will share your information with our service providers who assist us with the internal operations of the Service. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes. | Operating the Service and our business | Supabase, SendGrid, Anthropic (Claude AI), OpenAI, Google Gemini, Langfuse, Trigger.dev, Vercel, Sentry |
| If you abused your rights to use the Service or violated any applicable law while doing business with us | Responding to, handling, and mitigating suspected violations of law in connection with our business | Competent authorities, legal counsels, and advisors |
| If a judicial, governmental, or regulatory authority requires us to disclose your information | Complying with a binding request from a competent authority | Competent authorities |
| If the operation of the Service or our business is organized within a different framework, or through another legal structure or entity | Enabling a structural change in the operation of the Service and our business | The target entity of the merger or acquisition, legal counsels, and advisors |
We retain your information for as long as needed to operate the Service, and thereafter as needed for record-keeping matters. We will retain your information for as long as needed to operate the Service. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish, and defend legal claims, and enforce our agreements.
We implement measures to secure your information. We implement measures to reduce the risks of damage, loss of information, and unauthorized access or use of information, such as employing a Zero Trust architecture and undergoing regular security audits and certifications to ensure the integrity and reliability of our systems. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, there is no guarantee that it will be immune from information security risks.